LAPTOP FORUM

> Were going through a not-too-happy support situation with Dell and the
> Inspiron 5150. We have about 20 laptops of which four are the Dell
> Inspiron
> 5150 model. All four of them have failed within a few weeks of each other.
> We typically dont take out extended warranty on non-server equipment as,
> in
> the past, if a desktop or laptop gets through its first year, itll carry
> on until its obsolete. So its more cost effective to pay for repairs or
> replacements and not take out the warranty. However, when such a high
> percentage fail, this model doesnt work. So it leaves a bit of a bad
> taste
> when told tough.
>
> But our main gripe is with having to go through Dells off-source support
> centre to try and get these things repaired...
>
> So were looking to switch vendors for laptops and would appreciate any
> comments people have about the other big vendors like IBM, HP and Toshiba.
> Were not necessarily looking for the cheapest but the most cost effective
> overall solution with UK or Europe based support centres.
>
> Thanks. Rob.
>
>