LAPTOP FORUM

> Were going through a not-too-happy support situation with Dell and
> the Inspiron 5150. We have about 20 laptops of which four are the
> Dell Inspiron 5150 model. All four of them have failed within a few
> weeks of each other. We typically dont take out extended warranty on
> non-server equipment as, in the past, if a desktop or laptop gets
> through its first year, itll carry on until its obsolete. So its
> more cost effective to pay for repairs or replacements and not take
> out the warranty. However, when such a high percentage fail, this
> model doesnt work. So it leaves a bit of a bad taste when told
> tough.
>
> But our main gripe is with having to go through Dells off-source
> support centre to try and get these things repaired...
>
> So were looking to switch vendors for laptops and would appreciate
> any comments people have about the other big vendors like IBM, HP and
> Toshiba. Were not necessarily looking for the cheapest but the most
> cost effective overall solution with UK or Europe based support
> centres.
>
> Thanks. Rob.