LAPTOP FORUM

Were going through a not-too-happy support situation with Dell and the
Inspiron 5150. We have about 20 laptops of which four are the Dell Inspiron
5150 model. All four of them have failed within a few weeks of each other.
We typically dont take out extended warranty on non-server equipment as, in
the past, if a desktop or laptop gets through its first year, itll carry
on until its obsolete. So its more cost effective to pay for repairs or
replacements and not take out the warranty. However, when such a high
percentage fail, this model doesnt work. So it leaves a bit of a bad taste
when told tough.

But our main gripe is with having to go through Dells off-source support
centre to try and get these things repaired...

So were looking to switch vendors for laptops and would appreciate any
comments people have about the other big vendors like IBM, HP and Toshiba.
Were not necessarily looking for the cheapest but the most cost effective
overall solution with UK or Europe based support centres.

Thanks. Rob.