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PostPosted: 2007-05-10 22:50:31
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Joined: 2007-05-10 22:50:31
Acer 3610 - 1 year old. Windows Vista Home

Yesterday a friend was trying to sort out a wifi dongle so he sent me a
remote assistance request via MSN and I remotely logged onto his PC. The
moment I logged on some of the letters on my laptop keyboard were numbers -
that is the letters that have a number by them for the numeric keypad.
Usually if I want to use the numeric keypad I would hold the function (Fn)
key and type the numbers. But somehow the numbers had taken the forefront
and replaced the letters.
Somehow with a few key presses I managed to get the letters back, but now my
numbers have gone and my numeric keypad does not work when pressing Fn
function. Most numbers dont do anything, but a couple of them do a
backspace instead.

I did a virus scan and everything was clean. A friend suggested before
phoning tech support to do a full reinstall of my operating system as that
will set everything back to default. I did this today but still the numeric
keypad does not work anymore. I have absolutely no idea what has happened
and how to fix this. The weirdest thing is how it happened immediately
after connecting on remote assistance. If it was a software issue,
reinstalling would have fixed it, but that leaves only a hardware problem -
something physically wrong with the keyboard - but why would it affect only
the numeric keys and no other functions?


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PostPosted: 2007-05-11 08:26:47
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Joined: 2007-05-11 08:26:47
Beck wrote:
> Acer 3610 - 1 year old. Windows Vista Home
>
> Yesterday a friend was trying to sort out a wifi dongle so he sent me
> a remote assistance request via MSN and I remotely logged onto his
> PC. The moment I logged on some of the letters on my laptop keyboard
> were numbers - that is the letters that have a number by them for the
> numeric keypad. Usually if I want to use the numeric keypad I would
> hold the function (Fn) key and type the numbers. But somehow the
> numbers had taken the forefront and replaced the letters.
> Somehow with a few key presses I managed to get the letters back, but
> now my numbers have gone and my numeric keypad does not work when
> pressing Fn function. Most numbers dont do anything, but a couple
> of them do a backspace instead.
>
> I did a virus scan and everything was clean. A friend suggested
> before phoning tech support to do a full reinstall of my operating
> system as that will set everything back to default. I did this today
> but still the numeric keypad does not work anymore. I have
> absolutely no idea what has happened and how to fix this. The
> weirdest thing is how it happened immediately after connecting on
> remote assistance. If it was a software issue, reinstalling would
> have fixed it, but that leaves only a hardware problem - something
> physically wrong with the keyboard - but why would it affect only the
> numeric keys and no other functions?

I assume you have chrcked the keyboard using Control Panel?


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