LAPTOP FORUM

My daughter has a Gericom laptop which has worked flawlessly: until now.

When it was turned off last night there were no problems apparent but when
it was turned on this morning the touchpad was frozen. The pointer will not
move and the two buttons adjacent to the touchpad have no effect.
Plugging in a USB mouse enables the laptop to be used as normal.

Looking in Device Manager, I cannot see any reference to a touchpad. If the
mouse is plugged in then a reference to Mice and other pointing devices
appears but does not include a touchpad.

I have used System Restore to restore the laptop to times prior to the
problem but this has had no effect.

I have used Install New Hardware from Control Panel but this has not
detected the touchpad.

Win XP Home SP2 is installed, as are all updates.

Anyone got any ideas?

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F

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F wrote:
Under Win XP, there is normally a touchpad icon in the right-hand taskbar
group. Is this not there?


Remove nospam from return address.

Dennis Pogson wrote in
news:Y8eFd.997$n57.519@newsfe6-gui.ntli.net:


Its not there (realised Id not mentioned this soon after I had posted -
sorry!).

--
F

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I have seen similar behavior with my IBM thinkpad, but only after
having plugged in an external mouse. Once the external drivers were
loaded by the plug-n-play BIOS, it would zonk the driver for the
Trackpoint. The solution was to reboot in safe mode. Did your
recently start using the USB mouse with this machine before the
problem... or only after?

Good luck...

F wrote:

Gene wrote in
news:1105571301.824924.185840@c13g2000cwb.googlegroups.com:


Hi, thanks for the response.

The mouse was used for a short time some weeks previously and with no
apparent problems. Its being used now as its the only way to access files
on the machine...

Ill have a look at it in safe mode to see if I can spot anything. Any tips
on anything in particular to look for or do?

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F

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F wrote in
news:Xns95DCBA6E3BEF1FJLFN@127.0.0.1:


After some useful suggestions on here, a lot of Googling and couple of
phone calls to some very helpful people at Gericom Support (I used the
00800 number for Ireland from the UK, as it *should* be free from here
too), the problem seems to be solved.

So, for anyone else who might experience the problem, this is what to do:

Go to http://download.gericom.com -> notebook -> EgoMS1003 -> bios and
download ego.kb.bios.img

Go to http://download.gericom.com -> notebook -> EgoMS1003 -> driver and
download touchpad.exe

Use rawwritewin from http://uranus.it.swin.edu.au/~jn/linux/rawwrite.htm to
unpack ego.kb.bios.img and burn the files onto a *bootable* CD

Use the CD to reflash the bios. *This is at your own risk - read the
warning on the screen about your warranty*.

Once the bios has been flashed, and the laptop has been rebooted, double
click touchpad.exe, go into the Touchpad folder it created and run
setup.exe

Follow the instructions, reboot and the problem should be fixed!

The above worked for me but I cannot accept resonsibility for anything
nasty that might happen to your laptop, or any data on it, or the weather
next Summer...

--
F

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